c77u Privacy Policy
This page provides a full, transparent explanation of the policies c77u follows when collecting, storing, and using your personal information.
Introduction & Scope
c77u ("we", "our", or "platform") provides a safe and enjoyable online gaming service for users in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy explains what information we collect when you visit our website c77u.lat or use our services, how that information is used, and what your rights are.
This policy applies to all c77u services — including slot games, live casino, cricket betting, and all other categories. By continuing to use our platform, you agree to this policy.
Data Collection Policy
1 What Information We Collect
c77u collects only the information necessary to provide you with a safe, fair, and personalised experience. We divide the information we collect into two main categories:
1.1 Information You Provide Directly
- Full name and date of birth (for age verification — our services are only for those aged 21 or above)
- Mobile number and email address
- Payment-related information — the mobile number linked to your bKash, Nagad, or Rocket account (not card numbers or bank account numbers)
- Records of your conversations with our support team
- Documents submitted for identity verification when required
1.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Which pages of our site you visited and how long you spent on them
- Cookie and session data (see Section 5 for details)
- Login times, betting activity, and transaction history
Purpose of Data Use
2 How Collected Information Is Used
c77u uses your information only for legitimate and specific purposes. Below are the main reasons we use your data:
2.1 Account Management and Service Delivery
- Creating, verifying, and securing your account
- Processing deposits, withdrawals, and transactions
- Providing bonuses, promotions, and VIP benefits
- Storing your gaming history and preferences
2.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activity
- Age verification — ensuring all users are aged 21 or above
- Detecting multiple accounts or misuse
- Maintaining site security and technical safeguards
2.3 Communication and Support
- Responding to your questions and complaints (via live chat or email at [email protected])
- Sending important account-related notifications
- Sending relevant promotional information where you have given your consent
2.4 Service Improvement
- Improving our website and gaming experience
- Analysing user behaviour to develop better content
- Identifying and resolving technical issues
Data Sharing and Third Parties
3 Is Information Shared with Third Parties
c77u does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we may share necessary information in the limited circumstances below:
3.1 Service Provider Partners
To operate our services, we work with certain trusted technology and service providers (such as payment processors, game providers like PG Soft, Pragmatic Play, JILI, Spribe, and cybersecurity firms). These partners receive only the information needed to carry out their specific tasks and are bound to uphold our privacy standards.
3.2 Legal Obligations
When required by a court order or applicable law, we may provide relevant information to competent authorities. In such cases we will always disclose only the minimum amount of information legally required.
3.3 Business Transfers
If ownership or management of c77u ever changes, your information may be transferred to the new entity. Even in that case, the protections in this privacy policy will remain in place and you will be notified in advance.
Data Security Measures
4 How We Keep Your Information Secure
c77u uses industry-standard technology and processes to protect your personal information. The key components of our security framework are:
4.1 Encryption Technology
Our website uses SSL (Secure Socket Layer) encryption, which secures all data exchanged between your browser and our servers. You can confirm this by checking for "https" in the address bar.
4.2 Access Controls
Access to your information is granted only to staff who directly need it. All access is logged and reviewed regularly.
4.3 Firewall and Security Monitoring
Our infrastructure is protected by firewalls and intrusion detection systems. Any unusual activity is monitored 24 hours a day according to Bangladesh Standard Time (BST, UTC+6).
4.4 Data Retention Period
Your information is retained for as long as your account is active and for as long as required to meet legal obligations. Once an account is closed, information is deleted or anonymised unless legally required to be kept.
Cookie Policy
5 Cookies and Tracking Technologies
Cookies are small text files stored on your device. c77u uses cookies to improve your browsing experience and ensure service quality.
5.1 Essential Cookies
Our website cannot function properly without these cookies. They are used to maintain login sessions, security tokens, and language preferences.
5.2 Functional Cookies
These cookies help remember your preferences and settings, so you do not have to set them again each time you visit.
5.3 Analytics Cookies
These cookies collect information to help us understand how our services are being used and identify opportunities for improvement. This information is always processed in anonymised form.
5.4 Cookie Controls
You can block or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
Your Rights and Choices
6 User Rights
c77u respects your full control over your personal information. Your key rights are listed below:
6.1 Right to Access
You may request a copy of the information we hold about you at any time. We will provide it after verifying your identity appropriately.
6.2 Right to Rectification
If any information we hold about you appears incomplete or incorrect, you may request a correction. We will take the necessary steps promptly.
6.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain some information to meet legal requirements or protect legitimate interests.
6.4 Right to Withdraw from Marketing Communications
If you no longer wish to receive our promotional emails or messages, you can opt out by using the "unsubscribe" link in any message or by informing our support team. It may not be possible to stop important account-related notifications.
6.5 Right to Raise a Complaint
If you have any concerns about how your personal information is being processed, please contact us directly. Our support team is available 24/7 Bangladesh Standard Time (BST).
Protection of Minors
7 Protection of Minors' Data
c77u is a platform strictly for adults. Our services are for individuals aged 21 or above only. We do not knowingly collect information from anyone under 21.
We verify age at the time of account registration. If we determine that information from a minor has been collected inadvertently, we will immediately deactivate that account and delete the associated data.
If you believe a minor is using our platform, please notify us immediately.
Policy Changes and Updates
8 Changes to the Privacy Policy
c77u reserves the right to update this privacy policy as its business operations and technology evolve. When significant changes are made, we will take the following steps:
- The updated policy will be published on this page
- For important changes, registered users will be notified by email
- Continued use of the platform after changes have been made will be considered acceptance of the new policy
We recommend you check this page periodically so you remain aware of the most current policy.
Contact & Support
9 Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team can assist in both Bengali and English.
Live Chat: Available 24/7 — the best option for immediate assistance
Email: [email protected]
Language: Support available in Bengali and English
For privacy-related requests, we will take appropriate action after verifying your identity. Our goal is always to ensure your rightful entitlements and protect your privacy.